The client support that you can get from your cloud website hosting company is very important, regardless if you have pre-sales questions and you're not a client yet, or you've got some technical problem with an existing account. Prompt and accurate info about a question or a problem will save you lots of time and efforts, not mentioning that this can often be an indicator that you're ordering from a genuine website hosting provider and not from a reseller. If you get a hosting account through a company that doesn't own its servers and it can't access them directly, it's likely that you'll wait for a few days in order to have a response to any kind of question, so your sites may stay offline for ages. In contrast, a provider which offers various ways of communication and has a technical support team available at any time can assist you right away and help you limit or entirely avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Website Hosting

Our Linux cloud website hosting packages feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our services well before you make a purchase or you're an existing client and you have any kind of question or some problem, you will be able to contact us anytime, which includes holidays and weekends. We have numerous channels to contact us - several phone lines around the world for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex issues or any issues that require additional time to investigate and deal with. Unlike many other website hosting providers, our trouble tickets feature a guaranteed max reply time of just 1 hour, so no matter what your issue is, it will be resolved on time and you will not waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated packages that we provide feature 24/7 customer and technical support, which means that whatever the problem you experience, you will be able to get in touch with us and we will assist you in a timely manner. The guaranteed answer time for every e-mail message or ticket that you open from your Hepsia web hosting Control Panel is 1 hour; usually the reply time hardly ever exceeds twenty minutes. We also have phone support with a couple of local numbers around the world as well as a live chat, so you will be able to contact us and find additional information about our solutions even if you do not have an account yet. We're able to help you with any question or a problem you have - payment methods, plan specs, email setup, hosting account settings, etcetera. If you employ our services, you won't ever have a scenario where you should wait for a few days to get an issue solved like you may need to do with many other companies.

24/7 Customer Support in Dedicated Hosting

All dedicated server plans that we offer include 24/7 support through different means of communication and with a 1-hour max reply time guarantee. When you want to find out more about the packages or you have any kind of billing or general questions, you can call one of the local numbers we have around the world or you could use our live chat service and consult with a live representative. For entirely technical matters that require some help from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an e-mail, since all these channels are more appropriate to monitor a particular matter. The reply time for them rarely is more than 30 mins, therefore you can forget about having to wait for a full day to receive support. Our support service is available for all the server-related matters, and the pre-installed software. In the event that you need assistance for third-party apps, you may consider adding the Managed Services upgrade that we supply for all packages.