There are different ways to get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you choose is a ticketing system. This is the easiest medium of correspondence for a variety of reasons. If no technical support staff member is available at the moment and they are all engaged, a telephone call may not be answered, but a ticket will always hit home. Additionally, you can copy ‘n’ paste large bits of information without worrying about printing errors, and in case a certain issue requires more time to be solved or a number of responses have to be exchanged, all the information will be in one and the same location, so each party can always see the comments left by the other one. The drawback of using tickets to contact your web hosting company is that they are typically separate from the web hosting platform, which goes to say that if you have to provide info or to adhere to guidelines, you will have to use at least 2 separate admin interfaces and this number may grow in case you wish to manage several domain names. Moreover, lots of web hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting an answer.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you’ll never have to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket while you’re browsing through your website files or updating various account settings. The ticketing system is being strictly monitored 24/7/365 by our technical support staff members and the ticket response time is no more than sixty minutes, but it rarely takes more than 20 minutes to obtain assistance. In stark contrast to other web hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and request info in regards to any technical or billing problem. Furthermore, you can read a number of help articles, which will help you handle the most common predicaments on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated packages, was developed with the idea that you should be able to manage everything associated with your semi-dedicated account from one location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have an inquiry or face a challenge, you can get in touch with our support staff members on the spur of the moment without needing to log into an entirely different interface. You can browse your files or check different settings in your account whilst posting a new ticket or reading the answer to an older one. In case you have an immense number of tickets and you’d like to track down a particular one, you can resort to the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive an answer in no more than an hour irrespective of the nature of your query or issue.