A live chat is among the many ways of communication supplied by some hosting companies as part of their support services. Depending on the provider, the chat can be used for billing, pre-sales and/or tech assistance. This way of contact is quicker as compared to a support ticket and it will make it much less likely to misspell or misunderstand something in comparison to a telephone call with a representative. What's more, if the problem that you have needs some time to be reviewed and dealt with, you'll be able to do something else at the same time instead of just waiting, as you would have to do if you call. You can also take advantage of a live chat assistance service free of charge as long as you have world wide web accessibility even when your hosting provider is located in another country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Website Hosting

Together with the phone and ticket support, we supply live chat support too. You can get in touch with us every single day, which includes holidays and weekends, and we will give you more information about the Linux cloud website hosting packages that we supply if you are not a customer yet, or about basic and billing questions in case you already have an account. Although for strictly tech issues you will need to open a trouble ticket to our tech support, as such issues will require more time to be resolved, you may still contact us on the live chat for some tech details. For example, we can help you set up an e-mail address in your email client or troubleshoot numerous problems, saving you considerable amount of time. Even when our phone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is online every day, even on holidays and weekends. It is the perfect way to learn more details about our Linux semi-dedicated packages if you don't have an account yet or to get a problem resolved in case you are a client and our customer support representatives will assist you instantly regardless of the time of the day you join our chat. In case you're unsure which plan is more suitable for your websites, if you need a piece of advice whether you need a certain upgrade and how to order it or in case you have troubles setting up an email account on your computer, you will be able to contact us and we will supply you with the required details promptly. Our live chat is available even after our telephone lines are off for the day, which means that if you have an account with us, you can rest assured that you will always enjoy prompt assistance with any question or issue that shows up.