If you’ve ever got any queries connected with the hosting service in general or if you face a problem with your sites, you will need to contact the web hosting company’s help desk support team. It may not make any difference how quickly they’ll reply if you have a generic enquiry, but a problem such as an unsuccessful application update, for instance, may lead to your website becoming damaged or unreachable on the web. And the longer you wait for the support team to lend you a hand, the longer the site will be inoperational. If you offer services or goods online, any outage will affect your site undesirably and you may lose current or prospective customers. Many web hosting providers, chiefly resellers, answer e-mails and tickets within twenty four hours, but in the Internet realm that’s much too long, as clients will hardly ever go back to a website that isn’t working correctly for a prolonged span of time.

One-Hour Response Guarantee in Cloud Website Hosting

Our Linux cloud website hosting packages come bundled with a one-hour response guarantee, which suggests that irrespective of what query or problem you may have, we’ll always be there to lend a hand. The fact is, it seldom takes more than half an hour to get a problem solved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our customer service staff reps will be at your service 24/7, even on weekends and holidays, which means that you will always receive prompt assistance. We realize exactly how priceless time can be, so by the time we respond to your email or support ticket, we will have explored the issue and, if we haven’t found a solution, we will give you more info about what you have to do on your end – when the situation demands this. With our support services, you can be certain that there will be somebody to assist you instantly, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take full advantage of our fast support services. You will obtain a response to any ticket submitted through the web hosting Control Panel or email sent to our tech and client support team in no more than sixty minutes. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. It often takes significantly less time to investigate and rectify a problem. We’ll supply you with more info in case the solution involves something that has to be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be precisely the same and since our support team will be at your disposal 24x7x365, you will receive timely assistance for any billing, general or technical issue no matter what time it is.