You can find lots of cloud website hosting companies on the market, but most of them are resellers that have minimal resources, particularly in terms of support. One way to distinguish them is the option to get in touch with the company over the phone. The level of support that you'll get through this channel of communication varies depending on the supplier - several of them provide professional telephone support, many others offer general and customer support only since some issues are more time-consuming and it is faster and easier to be resolved via a trouble ticket, especially when the situation has to be escalated. However, it's good to know that you can reach your web hosting supplier since there're tons of small-scale problems that can be taken care of effortlessly and in a timely manner through a telephone call, not mentioning that you can get more details for the services even before you become a customer.

Phone Support in Cloud Website Hosting

We know that the option to communicate with a live consultant is rather important, that's why we have 3 support lines around the globe (UK, USA and Australia) and you can get in touch with us on the phone for 14 hours a day. In case you consider acquiring one of our Linux cloud website hosting packages, for example, you have the option to call us and find out more about our services prior to ordering in order to make sure that we meet all system requirements for your web sites. After your purchase, you will be able to contact us about all of the sales or billing difficulties you may experience, or receive any kind of general or basic tech info that you need. We've aimed to find the perfect balance between telephone and ticket support, so for solely technical matters you can use our ticketing system, which will help you monitor the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server plans that we offer feature real-time phone support for 14 hours every day. If you hesitate which package is suitable for your sites, you'd like to find out more about a plan's features or you're looking for any other type of info on our services, you're able to call any of the local phone numbers which we have in the United States of America, Great Britain and Australia and our support representatives will help you. In case you currently own an account, you'll be able to contact us about general and sales issues, although we are often able to help with numerous technical issues as well. For strictly technical troubles you will have to use our integrated ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option when your problem can take longer time to be resolved or it has to be escalated to our sysadmins.