Technical Support Channels
A One–Hour Support Ticket Response Guarantee
All your support requests will be responded to in no more than 60 min after the support ticket or e–mail is submitted. If your issue needs further assistance from a server admin, we’ll direct the support ticket or the e–mail to the person in charge, in a timely manner and we will leave a note to let you know that more time will be required for finding a solution. Furthermore if you make use of the Administration Services package, any of the server management tasks included there will be performed whenever you prefer.
A Premium–Quality Help Desk Support Service
- We’ll be online for you 24/7/365 to reply to any enquiries that you may have connected to our Hosting Control Panel or any of the apps that we have installed for your convenience on the dedicated hosting server. If you also need assistance handling server admin procedures, you can take a look at our Administration Services package, which includes backup hard disk space, OS updates on a weekly basis, server monitoring and rebooting procedures, plus troubleshooting and installation procedures.
A User–Friendly Help Area
Every Linux dedicated servers hosting package includes our charge–free Hosting Control Panel, which boasts an in–depth knowledge base plus a collection of educational video tutorials. Whenever you require assistance with the Hosting Control Panel, just click the Videos or Help buttons in the upper right corner.